SAN ANTONIO, September 15, 2022 Digerati Technologies, Inc. (OTCQB: DTGI) (“Digerati” or the “Company”), a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the small to medium-sized business (“SMB”) market, today announced that they have achieved a 2022 Net Promoter Score (NPS) of 34 for all consolidated companies, which is well above the UCaaS industry average. This is the first time Digerati has done an NPS survey with all its combined operating companies.
This consolidated high score reaffirms Digerati’s dedication to delivering superior experiences for clients in the cloud service industry. Digerati also received a world class NPS score of 53 for its broadband services where the industry average is 1.
“Delivering amazing client experiences is our most important differentiator. We are delighted that our team has achieved an excellent NPS score and that we’ve surpassed all of the industry averages with this year’s score,” said Arthur L. Smith, Chief Executive Officer of Digerati. “This achievement is gratifying because it results from our Legendary Service mindset and proven approach. We thank our clients and partners for continuing to place their trust in us and truly value the longstanding relationships we’ve built.”
NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: “On a scale from 0-10, how likely are you to recommend a company to a friend or colleague?” It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).
“We are grateful and honored to have this level of customer confidence,” said Derek Gietzen, President of Digerati subsidiary NextLevel Internet. “This is a true testament to the people behind the scenes who work every day to create amazing client experiences.”
About Digerati Technologies, Inc.
Digerati Technologies, Inc. (OTCQB: DTGI) is a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the business market. Through its operating subsidiaries T3 Communications (T3com.com), Nexogy (Nexogy.com), SkyNet Telecom (Skynettelecom.net), and NextLevel Internet (nextlevelinternet.com), the Company is meeting the global needs of small businesses seeking simple, flexible, reliable, and cost-effective communication and network solutions including cloud PBX, cloud telephony, cloud WAN, cloud call center, cloud mobile, and the delivery of digital oxygen on its broadband network. The Company has developed a robust integration platform to fuel mergers and acquisitions in a highly fragmented market as it delivers business solutions on its carrier-grade network and Only in the Cloud™. Follow DTGI on LinkedIn, Twitter, and Facebook.
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